Frequently Asked Questions

Last Updated: July 2026

Orders

How do I place an order?

Browse our store at GlitchingOut.com, add items to your cart, and checkout securely through Shopify. You'll receive an order confirmation email right away.

Can I cancel or change my order?

Because every item is printed on demand the moment you order, cancellations or changes must be requested within 1 hour of placing the order. Email us immediately at contact@glitchingout.com.

Will I receive an order confirmation?

Yes! A confirmation email is sent automatically via Shopify as soon as your order is placed. Check your spam folder if you don't see it within a few minutes.

Do you accept custom orders?

We don't currently offer fully custom designs, but we're always releasing new drops. Follow us on socials to stay in the loop!

Shipping

How long does shipping take?

Production takes 2–7 business days via Printify. Domestic shipping (US) is typically 3–7 business days after production. International orders may take 10–20 business days.

Do you ship internationally?

Yes! We ship worldwide through Printify's global network of print providers. Delivery times and costs vary by destination.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up for our newsletter to catch those!

How do I track my order?

Once your order ships, you'll receive a tracking number via email from Shopify/Printify. Use it on the carrier's website to follow your package in real time.

Why is my tracking not updating?

Tracking can sometimes take 24–48 hours to populate after the shipping label is created. If it's been more than 3 business days with no movement, contact us at contact@glitchingout.com.

Returns & Refunds

What is your return policy?

Since every product is made to order through Printify, we cannot accept returns for buyer's remorse or sizing issues. However, we fully stand behind our quality.

What if my item arrived damaged or has a defect?

We're so sorry! Contact us within 30 days of delivery with a clear photo of the defect. We'll file a claim with Printify and send you a free replacement or issue a refund.

I ordered the wrong size. Can I exchange it?

Unfortunately, because items are printed on demand, size exchanges are not possible. Please refer to the size guide on each product page before ordering.

When will I receive my refund?

If a refund is approved, it's processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

My package says delivered but I never received it.

Please allow 3 business days — packages are sometimes scanned early. If it still hasn't arrived, contact us and we'll work with the carrier to resolve it.

Products

What kind of products do you sell?

GlitchingOut.com offers a range of apparel (t-shirts, hoodies, hats), accessories, and home goods — all featuring our original glitch-art designs.

Are your products high quality?

Absolutely. We partner with Printify's top-rated print providers to ensure vibrant prints, quality materials, and long-lasting results.

How do I find the right size?

Every product page includes a detailed size guide. When in doubt, size up — our apparel tends to run true to size but we always recommend measuring yourself first.

Will colors look exactly as shown on screen?

We do our best to ensure accurate product photos. However, slight color variations may occur due to screen calibration and the print process. This is normal for print-on-demand products.

Do your designs fade after washing?

Our prints are designed to last! Wash your items inside-out in cold water and tumble dry on low to maintain print quality.

Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay — all processed securely through Shopify's checkout.

Is my payment information secure?

100%. All transactions are processed through Shopify's PCI-compliant, SSL-encrypted checkout. We never store your payment details.

Do you charge sales tax?

Sales tax is applied based on your shipping address where applicable, in compliance with local tax laws.