Refund policy
- Buyer’s Remorse: Because products are custom-printed, Printify does not support returns or exchanges if the customer simply changes their mind, orders the wrong color, or selects the wrong size.
- Defects and Damages: If a product arrives damaged or has a manufacturing error, Printify will offer a free replacement or refund. You do not need to ship the defective product back.
- Timeframes for Claims: Issues must be reported to merchant support within 30 days of domestic product delivery or 45 days for international orders.
- No Returned Merchandise: Since items are custom, Printify does not process returns at their facilities.