Refund policy

All Sales Are Final on Custom Orders
Our products are made-to-order and printed specifically for you. Because of this, we are unable to accept returns or exchanges due to a change of mind, an incorrect size selection, or a wrong color choice. We encourage you to review your order carefully before completing your purchase.

Damaged or Defective Items
Your satisfaction matters to us. If your order arrives damaged or contains a manufacturing defect, we will make it right — at no cost to you. Simply contact us within the applicable timeframe below and we will arrange a free replacement or issue a full refund. You are not required to return the defective item.

How to Report an Issue
To qualify for a replacement or refund, please reach out to us within:

30 days of delivery for domestic orders

45 days of delivery for international orders

When contacting us, please include your order number and a photo clearly showing the damage or defect so we can resolve your issue as quickly as possible.

Return Policy

No Return Shipments
Since every item is custom-made, we do not accept or process return shipments. Please do not send items back, as we are unable to process them.

Cancellation Rules and Timing

Before Production: You can cancel directly in your account dashboard by selecting the order and clicking Cancel order.

Automatic Production Window: Many of our print providers start processing orders in under 24 hours (sometimes within just a few hours), which locks the order from being canceled.

After Production Starts: Once manufacturing begins, changes or cancellations are generally impossible because the customized item is already being printed.